Partner Support

Incident reporting that does not get lost among emails.

Report an issue, question or operational deviation related to a system developed or supported by FlyIT. We send an automatic confirmation of the report, and you will receive notifications about status changes.

Open a support ticket Write an email

automatic confirmation Hungarian and English form partner-focused support

Status notification Partner support

Ticket lifecycle Report, confirmation, investigation, resolution

How does it work?

Support is faster when the report includes all important details.

Report

Briefly describe which system, which user and which steps are affected by the issue.

Confirmation

You will receive an automatic email confirmation that the report has been registered.

Investigation

The FlyIT support team checks the issue and asks for additional information if needed.

Resolution

We send notifications about status changes so the process remains traceable.

What should you include?

Accurate information shortens the resolution time.

Affected systemDVP, Intrapp, Power Apps, Power Automate, Microsoft 365 or a custom solution.

User environmentWho experiences it, in which browser, on which device or with which permissions.

ScreenshotIf possible, attach an image or the exact error message.

UrgencyIndicate if the issue affects a business-critical process.

Incident report form

Open a support ticket using the partner support form.

The form language can be selected in the upper-right corner of the form. Hungarian and English are both available.

Incident report

We are committed to supporting our partners. Please fill in the incident report form below so we can resolve the reported case as soon as possible. After submitting the report, you will receive an automatic email notification. A member of our Partner Support Team will contact you as soon as possible. Our system will also send automatic notifications about ticket status changes, so you will immediately know the status of your report!